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A simple framework to understand AI

AI is an umbrella term used to refer to several technologies - understanding their differences is important in order to optimise your technology investment. In this article, we provide a simple framework to understand AI software in terms of autonomy and intelligence.

Do mutual banks have a digital advantage?

Australian mutual banks and credit unions are facing an unprecedented opportunity, driven by the Banking Royal Commission, introduction of the Consumer Data Right (CDR), and accessibility of cloud technologies.

Lessons from cloud data projects.

We provide 5 recommendations to implement cloud data platforms effectively and efficiently, leveraging lessons learned at various organisations.

Fundraising with machine learning.

Machine learning technology represents an opportunity for the not-for-profit sector to shift from a transactional to a relational approach to fundraising.

Leveraging technology for impact.

In the aftermath of COVID-19, social sector leaders must find innovative ways to do more with less, drive operational excellence, and rethink how to engage with stakeholders. The cloud and open-source revolutions are an opportunity to scale interventions and expand income streams.

Update on the European Union's AI Act.

In a recent decision, the EU lawmakers have made amendments to the draft AI rules to enhance the protection of citizens. The drafted rules will now undergo detailed discussions with EU countries before their transformation into enforceable legislation.

ChatGPT Vs Bard.

In a broad range of use cases, ChatGPT currently outperforms BARD, showcasing a more humanlike and intelligent approach to generating text. However, BARD may have the edge on conversational applications.

Conversational AI in Education.

The online education market is expected to reach US$350 billion by 2025. The biggest opportunity in this market lies in conversational AI, which offers several advantages.

Empowering contact centre agents using Generative AI.

Through the power of Generative AI, we can equip and enable contact centre agents to improve customer relationships. This can be especially advantageous when addressing complex product inquiries, which lead to extended wait times.