Conversational AI in Education
According to the World Economic Forum, global education technology investment reached US$18 billion during the pandemic, with the online education market expected to reach US$350 billion by 2025. The future of education technology lies in conversational AI, which offers several advantages.
Conversational AI can facilitate personalised learning by tailoring content to students' interests and adjusting the learning pace based on individual needs. It can also serve as a virtual teaching assistant, responding to queries, offering personalised activities, and assessing students' progress.
AI-powered chatbots can provide instant administrative support to students, offering information on admissions, courses, deadlines, and more. Some administrative tasks can be automated, freeing up time for educators to engage with students. Conversational AI can analyse feedback, highlighting opportunities to improve the experience of teachers and students. It can accelerate the process of understanding and responding to emerging needs and shifting stakeholder expectations.
As education providers embrace digital channels, conversational AI is likely to become the main lever to to enhance teaching and learning at scale. The use cases will include:
- Interactive course advisors that can engage with agents, parents and students in their native language
- Intelligent learning assistants embedded in the Learning Management System
- Administrative support bots that can triage and respond to HR, Facilities Management, Finance, IT and other service requests
- Conversational interfaces that enable faculty staff to query business intelligence data using natural language
- Virtual careers advisors, available to students 24/7
The future of online education is bright, powered by intelligent conversational technology.
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